Accessing telephone and video services
The resources below are designed to help you know what to expect when accessing a Relationships Australia Victoria (RAV) service via telephone or video-conferencing, including some practical things to be mindful of.
Please read the document below which is relevant to the service you will be receiving:
- Counselling via telephone [PDF, 138KB]
- Counselling via video-conferencing (Zoom) [PDF, 117KB]
- Family Dispute Resolution via telephone [PDF, 188KB]
- Family Dispute Resolution via video-conferencing (Zoom) [PDF, 130KB]
If you have any questions, you can ask your practitioner at the start of your session, or email the centre you're in contact with prior to your session.
Client information statements
You may already have received a copy of the following information statement below when you booked your session. We recommend reviewing this prior to your session as it includes information about RAV and our services, your rights as a client, and what you can expect from us.