We're currently upgrading our telephone system. There may be some temporary disruptions to our telephone lines during this upgrade. For more information, including how to contact us during this time, click here.
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Contact us

We are upgrading our telephone system to support our ongoing commitment to providing reliable and accessible services for our clients and the community.

From Monday 24 August to Friday 28 August 2026, a key stage of the upgrade will see our existing telephone numbers progressively transferred to the new system. The upgrade has been carefully planned with our telecommunications provider to minimise any service disruption.

During this time, our services and scheduled appointments will continue as normal. While telephone numbers are being transferred to our new system, however, callers may temporarily receive a busy tone or be unable to connect with us on some of our usual telephone numbers. If you are unable to reach one of our centres or services during the transition, please wait a short time and try calling again.

Our 1300 and 1800 numbers will also be transferred as part of this upgrade. These numbers will be transferred at the same time as the centre or service they are connected to. 

Urgent enquiries

We are not a crisis service. If you are in immediate danger, call 000 (triple zero).

If you cannot reach the centre or service you are trying to contact and your enquiry is urgent, you contact RAV on (03) 8573 2222.

For non-urgent enquiries, you can send us a message via the form at the bottom of this page.

If you have an appointment scheduled, please attend as planned unless we contact you directly to advise otherwise.

Thank you for your understanding

We apologise for any temporary inconvenience during the upgrade and will endeavour to minimise the disruption to our clients and the community.

Thank you for your patience and understanding while we complete this important upgrade.

Crisis support

We are not a crisis service. If you are in immediate danger, call 000 (triple zero).

For urgent support, contact:

View other support services and resources.

State-wide services

Please contact these services directly via the links below.
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Forced Adoption Support Service

Free, practical and emotional support for people affected by forced adoption.
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Intercountry Adoptee and Family Support Service

Free support for intercountry adoptees and their families, including, young adoptees, adult adoptees and adoptive parents.
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Redress Support Services

Free and confidential support for anyone making, or considering making, an application through the National Redress Scheme.
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Workplace support services

In-person and online training and workplace support services designed to improve interpersonal relationships, promote effective communication, and resolve conflict.


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We can organise interpreters on request. Please let us know when you contact us to organise a service, if you will need an interpreter. We also welcome calls through the National Relay Service

We are committed to providing quality services and we welcome feedback from our clients. Feedback is very important to our organisation as it assists us to better identify client needs, ensure quality and continuously improve our services. You can provide feedback by telling our administration staff or your practitioner.

Alternatively, you can read about our feedback process and provide feedback through our online form.

Please note that we are unable to offer volunteer positions or student placements except to students enrolled in one of our accredited courses.

If you would like us to link to your website from our resource library, please email us.

Each outbound link request is assessed for appropriateness for inclusion and will be included in a category of our choosing.

Submitting a link via email does not guarantee that the link will be included, only that it will be assessed.

Read more

Other enquiries

For all other enquiries, send us a message via our contact form and we’ll follow up with you within three (3) business days. Please note that this inbox is not monitored outside of business hours or on public holidays.

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Let us know how you would like to be addressed.
We want to make sure that we’re using your correct pronouns. Please let us know how you would like to be referred to. (Pronouns are words that we use to refer to people when we’re not using their name. Examples include she, he, they, xe, and ze. Some people don’t use pronouns at all, preferring to be referred to by name.)
We are committed to promoting and ensuring culturally safe access to our services for Aboriginal and Torres Strait Islander peoples. If you’d like to share information about your cultural identity with us, please choose an option from the list below.
Enter more information about how you describe your cultural origin.
Please enter your preferred contact number without spaces.
Please choose your closest centre location from the list below.
Enter the suburb in Victoria where you live.
Choose the most relevant option from the dropdown list.
You will be subscribed to our e-newsletters unless you select 'No' from the dropdown list.
Enter any details, comments or questions related to your enquiry.
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Personal information collected by Relationships Australia Victoria is treated as confidential and is protected by the Privacy Act 1988. All personal information that is collected is stored securely and made safe from unauthorised access, loss, misuse, modification or disclosure. More information is available at www.rav.org.au/privacy. Please tick the box to confirm that you understand and give permission. *

Please note: Once you click ‘Submit’, your enquiry may take 5-10 seconds to process before taking you to a confirmation screen. Please do not click ‘Submit’ again, or refresh your page, as this can interrupt the form submission.