Conflict resolution
We support workplaces that are currently experiencing or are likely to experience conflict between employees, managers or members of governance committees.
Workplace conflict is associated with decreased productivity and increased absenteeism for employees directly involved in the conflict, but it can also impact other employees when the conflict affects the culture and workplace environment.
We currently deliver a diverse range of mediation, conflict resolution and conciliation services, including within workplaces.
Dispute resolution
With over 35 years’ experience delivering conflict resolution services and support, we can provide independent, confidential and impartial dispute resolution, including mediation, group facilitation, and workplace conferencing.
Our mediators are:
- Qualified and professional, with two years’ experience in the sector
- Trained and hold expertise in workplace mediation
- Nationally-accredited by the Attorney General’s Department or the National Mediation Accreditation System (NMAS)
- Adept at resolving disputes in a range of settings, including within businesses, organisations, agencies, not-for-profit organisations, and community-based services
- Impartial
- Provided regular supervision and ongoing professional development and training.
Consultation and advice
Consultation and advice on conflict prevention and early intervention strategies, including through the development of effective grievance policies and procedures, and developing and implementing responses to issues such as workplace bullying.
Climate analysis
Workplace climate analyses are designed to support workplaces to plan for the future operationally and strategically, through anonymous staff surveys that assess workplace elements such as staff engagement, culture and satisfaction. We can support workplaces to develop, analyse and report on climate surveys, as well as identify recommendations and future improvement opportunities.
Getting started
Contact our Centre for Learning and Innovation today to discuss how we can support the needs of your workplace, organisation and employees.
Read more about our services
Critical incident debriefing
We offer group debriefing, individual counselling and management training to help workplaces and organisations respond to critical incidents.
Dads in the workplace
Delivered through our Support for Fathers initiative, this program provides workshops and peer sessions to help employers support dads at work.
Workplace training and development
Our Centre for Learning and Innovation delivers sector-leading training that supports individuals, teams and workplaces to enhance the knowledge and skills you need to thrive.
We provide accredited training, customised training, self-paced courses and micro-courses, training workshops, webinars, clinical supervision, leadership coaching, specialised programs and workplace mediation.